Ryan leads Credo’s projects and strategic initiatives that impact the firm’s mission and vision. In his role, Ryan coordinates with project managers to promote relationship management, streamline project management processes, and design workflow solutions to enhance the efficiency of project planning and implementation. Additionally, Ryan helms the strategic and daily operational focus of technology for the firm, which includes hardware and software support, infrastructure, data, and systems. As a strategic partner, he also collaborates with team members to provide support across the firm on business development, finance, operations, technology, and client divisions to measure and improve project profitability. Most recently, Ryan served as the Service Design Manager at Elon University where he owned processes and systems overseeing knowledge management, change management, and service management. He also managed a variety of projects that spread across the IT organization, with a focus on implementing new solutions to increase productivity and efficiency. Ryan earned both his B.A. and M.A. from the University of North Carolina at Greensboro and completed his PMP certification from the Project Management Institute. With experience in process development and managing a wide array of projects, Ryan brings a holistic yet grounded approach to project management, process improvement, and technology strategy.